Returns & cancellations

Our no quibble return policy

We believe you will be delighted with your Tiny Twig purchase. However, if for any reason you are unhappy with something you have ordered you can return the product unused, unworn, in its original condition, with tags intact and in its original packaging, suitable for resale within 14 days of receipt.

We will refund you the cost of the product as soon as possible.

What about the cost of shipping the returned products ?

The cost of return shipping of the products is paid by you.
However, if you return an item due to our error or if the item is damaged or faulty, we will pay for the cost of the return carriage. If this happens, please contact us first  and we will confirm how you should send the item to us. 

We cannot be responsible for returned goods which we don't receive. For this reason when returning an item for exchange or refund we strongly recommend that you obtain a proof of postage from your Post Office. If you have proof of postage you will be able to claim compensation from Royal Mail.

What to include in your return shipment ?

Apart from the returned item, we ask you to include the invoice that was included with the item. If you do not have it, thank you for putting a note with the following information : the name of the person who placed the order, the date the order was placed. We would also be happy to know the reason why you return the item. It is not compulsory but it is nice for us to know.

Where to send returns ?

Returns should be sent to:
Tiny Twig

189B Alexandra Park Road

London

N22 7BJ

UK

Refunding

In the case of items being returned for a reason other than being damaged/faulty or an error on our side, we will inspect all returned items carefully. If they are not in a reasonable condition we reserve the right to offer a partial, rather than full refund to cover our costs.

Once we receive your return,  please allow up to 14 days for your refund to be processed.

Cancellation

You have the right to cancel your order starting from the time you place the order and ending on the expiry of 7 working days starting from the day after the goods have been received. Please notify us of your intentions in writing (use the contact form of this site or by email to contact@tinytwig.co.uk) within the 7 day cooling-off period. We request that goods are returned as soon as possible and are in their original condition and packaging. 

The return goods should be sent to :

Tiny Twig

189B Alexandra Park Road

London

N22 7BJ

UK

We will not pay the costs of returning an item to us.

Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.

To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.